Frequently Asked Questions (FAQ)

Shipping Policy

Alcody ships to the United States and international destinations. Available destinations may vary depending on the delivery address and local conditions.

Shipping costs $3.99 for orders shipped within the United States and $6.99 for international orders.

U.S. orders typically arrive within 3–4 business days, while international orders generally take 7–12 business days, including handling and transit time.

Orders are typically processed within 2 business days after payment confirmation. Orders placed after the 2:00 PM (CST) cut-off time will be processed on the next business day.

Return & Refund Policy

You may request a return or exchange within 30 days of the delivery date. Items must be unworn, unused, and in their original condition.

Yes. Alcody offers free exchanges for eligible items. Please contact us within 30 days of delivery to request a size, color, or eligible replacement.

Once the returned item is received and inspected, your refund will be processed to the original payment method. Please allow 5–10 business days for the refund to appear in your account.

Contact Alcody with your order number, the item you want to return or exchange, and the reason for your request. Photos may also be requested to help review your case.

Cancellation Policy

You may request to cancel your order within 6 hours of placing it, provided the order has not already entered fulfillment.

Contact Alcody at support@alcody.com as soon as possible and include your order number, name, email address, and reason for cancellation if applicable.

Cancellation requests made after 6 hours may not be accepted. If the order has already entered processing or fulfillment, cancellation may no longer be possible.

For an approved cancellation, the full refund will be issued to the original payment method. Please allow approximately 5–10 business days for the refund to appear in your account.