Payment Policy
Effective Date: September 3, 2026
At Alcody, we aim to provide a simple, secure, and convenient checkout experience. This Payment Policy explains the payment methods we accept, how payments are processed, and other important information regarding payments made through our website.
1. Accepted Payment Methods
We currently accept the following payment methods:
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- JCB
- PayPal
The payment methods available to you may vary depending on your location, device, browser, and other factors at checkout.
All payment options available for your order will be displayed during the checkout process.
2. Payment Authorization
When you place an order, the payment method you select will be submitted for authorization.
Your order will only be considered successfully placed after the payment has been successfully authorized and confirmed.
If your payment cannot be authorized, your order may not be completed. In such cases, you may be asked to use another payment method.
3. When Payment Is Charged
Payment is generally processed when you complete your order through our website.
Once payment has been successfully confirmed, your order will enter our processing system.
Please make sure that the billing information entered at checkout matches the information associated with your selected payment method to help prevent payment delays or authorization issues.
4. Payment Security
We take reasonable measures to protect payment-related information and maintain a secure checkout environment.
Alcody does not intentionally store complete payment card details on our own systems. Payment information may be processed by third-party payment providers and payment processors using appropriate security measures.
Customers should never send full card numbers, security codes, passwords, or other sensitive payment information to us by email or through customer support.
5. Billing Information
Customers are responsible for providing accurate billing information when placing an order.
This may include:
- Full name
- Billing address
- Email address
- Payment information
- Other information required by the payment provider
If the information provided does not match the information held by your payment provider, the transaction may be declined or delayed.
6. Payment Declines
A payment may be declined for various reasons, including:
- Incorrect card information
- Incorrect billing information
- Insufficient available funds
- Expired payment card
- Bank or payment-provider restrictions
- Security or fraud-prevention checks
- Payment-provider technical issues
If your payment is declined, please verify your information and try again or use another available payment method.
If you continue to experience problems, please contact your bank, card issuer, or payment provider.
7. PayPal Payments
If you choose PayPal at checkout, your payment will be processed through PayPal according to its applicable terms and procedures.
You may be required to log in to your PayPal account or complete any additional verification requested by PayPal.
Alcody does not have access to your PayPal account password or other private PayPal login credentials.
8. Currency
Unless otherwise stated at checkout, prices displayed on our website are presented in U.S. Dollars (USD).
If you use a payment method or bank account denominated in another currency, your bank or payment provider may apply its own currency conversion rate or foreign transaction fee.
Any such fees are determined by your financial institution or payment provider and are not controlled by Alcody.
9. Order Confirmation
After successfully completing your purchase, you will receive an order confirmation email containing information such as:
- Order number
- Items purchased
- Order total
- Shipping information
- Payment confirmation details
Please review your confirmation carefully.
If you notice an error, contact us as soon as possible. Our standard cancellation period is 6 hours from the time the order is placed, as described in our Cancellation Policy.
10. Refunds
When a refund is approved, it will generally be issued to the original payment method used for the purchase.
After Alcody processes the refund, please allow approximately 5–10 business days for the funds to appear in your account.
The exact time may vary depending on your bank, credit card issuer, PayPal, or other payment provider.
Alcody cannot control the processing time required by your financial institution after a refund has been issued.
11. Payment Disputes and Chargebacks
If you have a concern regarding a payment or order, we encourage you to contact us first so that we can review the issue and work toward a resolution.
If a payment dispute or chargeback is initiated, we may provide relevant transaction and order information to the applicable payment processor or financial institution as part of the dispute-resolution process.
12. Fraud Prevention
For the protection of our customers and Alcody, orders may be subject to payment verification or fraud-prevention checks.
We reserve the right to cancel or decline an order when a transaction appears suspicious, unauthorized, or potentially fraudulent.
If an order is canceled for this reason after payment has been collected, an applicable refund will be issued to the original payment method.
13. Pricing and Payment Errors
Although we make reasonable efforts to ensure that product prices and payment information displayed on our website are accurate, occasional errors may occur.
If an obvious pricing or payment-related error affects your order, we may contact you to clarify the situation or cancel the affected order.
If an order is canceled after payment has been collected, the applicable amount will be refunded to the original payment method.
14. Contact Us
If you have questions about our Payment Policy, a payment, or an order, please contact us:
Store: Alcody
Address: 396 Sullivan Holw Dr, McIntosh, AL 36553, United States
Email: support@alcody.com
Support Time (CDT):
Monday – Saturday: 9:30 AM – 5:00 PM
Please include your order number when contacting us about a specific payment or order so that we can assist you more efficiently.