Privacy Policy
Effective Date: September 3, 2026
At Alcody, we respect your privacy and are committed to protecting the personal information you provide when using our website and purchasing our products. This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.
By using our website or placing an order with Alcody, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you provide directly to us when you browse our website, create an account, place an order, contact customer support, or otherwise interact with our services.
Depending on how you use our website, the information we may collect includes:
- Full name
- Shipping address
- Billing address
- Email address
- Phone number
- Order information
- Product and purchase details
- Customer service communications
- Information you provide when requesting a return, refund, or exchange
We only request information that is reasonably necessary to provide our products and services.
2. Payment Information
When you make a purchase, payment information is processed through our third-party payment processors.
Depending on the payment method selected, payment may be processed through card networks, banks, PayPal, or other payment service providers.
Alcody does not intentionally store complete credit or debit card numbers or security codes on our own systems.
Payment providers may collect and process payment information according to their own privacy policies and terms.
3. Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies, pixels, log files, and similar technologies.
This information may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Referring website
- Approximate location information
- Date and time of website visits
- Website interaction and browsing activity
This information helps us understand how visitors use our website and allows us to improve website performance and functionality.
4. How We Use Your Information
We may use the information we collect for purposes including:
- Processing and fulfilling orders
- Confirming and managing payments
- Shipping products to customers
- Providing order tracking information
- Responding to customer inquiries
- Processing returns, refunds, and exchanges
- Communicating with customers about orders
- Improving our website and shopping experience
- Monitoring website performance
- Preventing fraud and unauthorized transactions
- Maintaining website security
- Complying with applicable legal requirements
We will not use your personal information for purposes that are materially different from those described in this Privacy Policy without providing appropriate notice where required.
5. Order and Transaction Information
When you place an order with Alcody, we collect information necessary to complete and manage your purchase.
This may include your name, contact information, shipping address, purchased products, order value, order number, and transaction status.
We use this information to process your order, arrange delivery, provide customer support, and maintain appropriate business and transaction records.
6. Shipping Information
To fulfill your order, we may provide necessary information to shipping carriers and logistics providers.
This information may include:
- Recipient name
- Shipping address
- Phone number, when required
- Email address, when required
- Order or tracking information
Shipping providers use this information to deliver your package and provide related delivery services.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide essential website functionality and improve your browsing experience.
Cookies may be used to:
- Keep products in your shopping cart
- Remember certain preferences
- Understand website traffic
- Improve website functionality
- Analyze website performance
- Support relevant marketing activities
You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
8. Analytics and Website Performance
We may use third-party analytics or similar services to understand how visitors interact with our website.
These services may collect information such as pages visited, time spent on the website, device information, and general interaction patterns.
The information helps us identify technical issues, understand customer behavior, and improve the overall shopping experience.
9. Marketing Communications
If you choose to receive promotional communications from us, we may use your email address to send information about products, promotions, offers, or other Alcody updates.
You may unsubscribe from promotional emails at any time by using the unsubscribe option included in the relevant communication.
Even if you opt out of marketing communications, we may still send essential transactional messages, such as order confirmations, shipping updates, refund notifications, or customer service responses.
10. How We Share Information
We may share personal information with trusted third parties when necessary to operate our business and provide services to you.
These parties may include:
- Payment processors
- Shipping and delivery providers
- Website hosting providers
- Analytics providers
- Technology and service providers
- Customer support service providers
- Fraud prevention and security providers
- Legal or governmental authorities when required by law
We do not sell your personal information as a standalone product to third parties.
Third-party service providers may process information according to their own terms and privacy policies.
11. Third-Party Services
Our website may rely on third-party services for functions such as payment processing, shipping, analytics, security, and website functionality.
When you interact with these services, the relevant third party may collect or process information according to its own privacy policy.
We recommend reviewing the privacy practices of third-party services when appropriate.
12. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
For this reason, while we work to protect your information, we cannot guarantee absolute security.
13. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.
This may include maintaining information for:
- Completing transactions
- Providing customer support
- Processing returns and refunds
- Maintaining business records
- Resolving disputes
- Preventing fraud
- Meeting legal, accounting, or regulatory obligations
When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of where appropriate.
14. Your Privacy Choices
Depending on your location and applicable law, you may have certain rights regarding your personal information.
These rights may include the ability to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Opt out of certain marketing communications
- Request information about how your personal information is used
To make a privacy-related request, please contact us using the information provided below.
We may need to verify your request before completing certain requests in order to protect your information and prevent unauthorized access.
15. Children’s Privacy
Our website is not intended for children who are unable to enter into legally binding agreements under applicable law.
We do not knowingly request or intentionally collect personal information from children for the purpose of making purchases.
If you believe that a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action.
16. International Data Transfers
Because Alcody may serve customers in different countries, personal information may be processed or stored in countries other than the country where you live.
When information is transferred internationally, we take reasonable steps to ensure that it is handled in accordance with applicable privacy and data protection requirements.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.
When changes are made, the updated version will be posted on this page with a revised effective date.
We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.
18. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the way Alcody handles personal information, please contact us:
Store: Alcody
Address: 396 Sullivan Holw Dr, McIntosh, AL 36553, United States
Email: support@alcody.com
Support Time (CDT):
Monday – Saturday: 9:30 AM – 5:00 PM
We will review privacy-related inquiries and respond within a reasonable timeframe.