Return & Refund Policy

At Alcody, we want you to feel confident when shopping for our cardigans and sweaters. If your purchase does not meet your expectations, you may request a return or exchange within the timeframe and conditions outlined below.

1. 30-Day Return Policy

You may request a return or exchange within 30 days of the delivery date.

To be eligible, the item must:

  • Be unworn and unused
  • Be in its original condition
  • Have all original tags attached, if applicable
  • Be free from stains, odors, washing, or other signs of use
  • Be returned with the original packaging when reasonably possible

2. Free Exchanges

We offer free exchanges for eligible items.

If you need a different size, color, or eligible replacement item, please contact us within 30 days of delivery. Once your exchange request is approved, we will provide instructions for returning the original item.

Alcody will cover the applicable return shipping cost for approved exchanges.

3. Returns & Refunds

If you choose to return an eligible item for a refund, there is no restocking fee.

Once we receive and inspect the returned item, we will process your refund to the original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. The actual time may vary depending on your payment provider or financial institution.

4. Return Shipping

For approved returns, we will provide return instructions.

Customers should not send items back without first contacting our support team and receiving return instructions.

For eligible exchanges, Alcody provides free return shipping.

5. Non-Returnable Items

Certain items may not be eligible for return or exchange if they have been worn, washed, damaged, altered, or otherwise do not meet our return conditions.

Items that show signs of use may be refused or may not qualify for a refund or exchange.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please include your order number and clear photos of the item and the issue so that we can review the situation and provide an appropriate solution.

7. How to Request a Return or Exchange

To start a return or exchange, please contact us with:

  • Your order number
  • The item(s) you would like to return or exchange
  • The reason for your request
  • Photos of the item when requested

Our support team will review your request and provide the next steps.

8. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Store: Alcody

Address: 396 Sullivan Holw Dr, McIntosh, AL 36553, United States

Email: support@alcody.com

Support Time (CST):
Monday – Saturday: 9:30 AM – 5:00 PM

We will do our best to assist you during our regular support hours.