Shipping Policy

Effective Date: September 3, 2026

At Alcody, we aim to make the shipping process clear and straightforward. This Shipping Policy explains our shipping rates, processing times, transit times, and other important delivery information for orders placed through our store.

1. Shipping Destinations

We currently offer shipping to:

  • United States
  • International destinations

Please note that available shipping destinations may vary depending on the destination address and local delivery conditions.

2. Shipping Rates & Delivery Times

Shipping Region Shipping Fee Handling Time Transit Time Estimated Total Delivery
United States $3.99 2 business days 1–2 business days 3–4 business days
International $6.99 2 business days 5–10 business days 7–12 business days

Handling time refers to the time required to prepare and process your order before it is handed over to the shipping carrier.

Transit time begins once your order has been shipped and is in the carrier’s possession.

Estimated delivery times are provided as a general guideline and may vary depending on the destination, carrier, weather, holidays, or other circumstances beyond our control.

3. Order Processing

Orders are typically processed within 2 business days (Mon – Sat) after payment has been successfully confirmed.

Orders placed on weekends or public holidays will begin processing on the next business day.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

4. Cut-off Time

Our daily order cut-off time is 2:00 PM (CST).

Orders placed after the daily cut-off time will be processed on the next business day.

5. Shipping Carriers

To deliver your orders, Alcody may use one of the following shipping carriers depending on the destination, package size, delivery requirements, and available shipping service:

  • USPS (United States Postal Service) – Primarily used for deliveries within the United States.
  • UPS (United Parcel Service) – Used for domestic and international shipments.
  • FedEx – Used for domestic and international shipments.
  • DHL Express – Primarily used for international shipments.

The shipping carrier for your order may be selected based on the most suitable service available for your destination. We may choose a different carrier when necessary to help ensure efficient delivery.

Once your order has been shipped, tracking information will be provided when available so you can monitor your package’s progress.

6. Tracking Information

When tracking information is available, it will be provided by email after your order has been shipped.

Please allow some time for tracking information to become active after the package has been handed over to the carrier.

If your tracking information has not updated for several business days, please contact our support team for assistance.

7. International Shipping

International orders are subject to the shipping fee and estimated delivery time listed above.

Customers are responsible for providing a complete and accurate shipping address. Depending on the destination country, additional customs duties, taxes, or import fees may apply. Any such charges are the responsibility of the customer unless otherwise stated.

Customs processing may also cause delays beyond the estimated transit time.

8. Delivery Delays

Although we make every effort to ship orders within the stated timeframe, delivery delays may occasionally occur due to:

  • Severe weather
  • Public holidays
  • Customs inspections
  • Carrier delays
  • Incorrect or incomplete shipping information
  • Other circumstances beyond our reasonable control

If your order is delayed, please contact us and we will do our best to assist you.

9. Incorrect or Incomplete Shipping Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

If an order is returned to us because of an incorrect or incomplete address, please contact our support team. Additional shipping costs may apply if the order needs to be reshipped.

10. Lost or Damaged Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us as soon as possible.

We may request order details, photographs, or other information needed to work with the shipping carrier and investigate the issue.

11. Contact Us

If you have questions about your order or our Shipping Policy, please contact us:

Store: Alcody
Email: support@alcody.com
Address: 396 Sullivan Holw Dr, McIntosh, AL 36553, United States
Support Hours: Monday – Saturday: 9:30 AM – 5:00 PM

We will do our best to respond to your inquiry within our regular support hours.